Admin panel

First Log-in panel for this enter mobile number and password of admin
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In dashBoard , We can see overview of calls.
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In Real time report , We can see the real time report of users.
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And admin are able forcefully logout the user.
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In Manage Users, admin can delete the users
And able to create new user and edit users.
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In Manage disposition , We can create new disposition
and we can also edit and delete disposition.
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In Manage not ready reason , We can create Log-out reason
And We are able to delete and edit the other reason of log-out.
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In Manage Campaign ,We can create new campaign
And We are able to delete and edit the other campaign.
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When you create a new campaign you receive a new page on your screen.
Then fill all details and save your campaign.
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In Upload Leads , click choose file and Select CSV file in CSV formet
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4. After select CSV file click on import button.
5. And select fields name in lead and select number in first row.
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6. Then click submit mapping button
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We can see all uploaded leads.
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In Auto Dial , When Our User in Ready state we start calling.
And we are able to edit , delete , downlord and add CSV.


In Auto Dial ,We can also change CSV type.
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In APR Report (Agent Performence Report) we can see all calling details of our agent.
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In CDR (Call Details Record) report We can filter CDR report and download report.
For this click Search button and filter CDR report.
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In User states we can see the login and logout report of users.
And we can also see total duration , ready time and not ready time.
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In Call hold report We can see the which call is put on hold by which user.
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In No reply call report We can see on this page which call is not answered
and complete details of that call.
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In Answer call report We can see on this page which call is answered and complete details of that call.
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