On-Premises setup trouleshooting

1.Server machine should be powered on.
2. Check internet connectivity using
#ifconfig
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#Ping Google.com
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If internet is not connected:-
Check ethernet port status
#nmcli con show
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#nmcli con up
And check connectivity again.
3. Check asterisk server status
#systemctl status asterisk
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If service is not running, run this command to start asterisk service.
#systemctl start asterisk, And check service status again.

4. Check vsdialer service status.
#systemctl status vsdialer
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If service not running run this command to start vsdialer service.
#systemctl start vsdialer.service, And check service status again
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6. Check mysqld service status.
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If service not running run this command to start mysqld service.
#systemctl start mysqld.service And check service status again.

6. Check asterisk trunk status.
#asterisk -rx “pjsip show contacts”
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If dinstar-siptrunk not available run this command,
#asterisk -rx “reload”, Check trunk status again.

Backup data for Vsdialer:-

1. Call recording:-
Recording file Directory is /var/spool/asterisk/recording/ . You can copy this folder on your another location. You can use Winscp, ftp,scp or rsync for backup.

2. Mysql database backup:-
1.Dialer databases name is ivrcalldb.
2.Run this command for database backup
#mysqldump -u root -p ivrcalldb > /ivrcalldb.sql Then enter root password.
3.Copy /ivrcalldb.sql file on your backup location.

3. Dialer doc root directory:-
You can use winscp , ftp, scp or rsysnc for copy Directory on your backup loaction.


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